Help center
Clear answers for flowers, gift boxes, accounts, and delivery.
Find support for order planning, cross-border delivery, subscriptions, product care, account access, terms, privacy, and concierge requests.
Can I use phone instead of email?
Yes. Login and registration both support an email or phone switch, and only the selected field is submitted.
What happens when a backend request is rate limited?
The site shows a localized fallback and preserves the request ID when the backend provides one.
Where are legal pages?
Terms of Service and Privacy Policy are linked in the footer and available in both languages.
Send the request
Include order context, destination, recipient timing, and the best reply channel.
Preserve the request ID
Backend errors and support requests include request IDs when available.
Review the route
The team checks delivery path, item restrictions, and realistic timing.
Contact support
Share the details that help Laris respond well.
Best for order context, recipient details, and follow-up.
Best for urgent delivery questions during business support windows.
OneHub login accepts either identifier in a single backend field.
Footer links render full localized policy pages.
Support should feel like part of the gift, not a separate department.
Clear constraints are kinder than vague promises.
A request ID makes follow-up calmer.